Shipping policy
Last updated: October 12, 2025
Thank you for shopping with Vodavoda Arabia, operated by © Caro Group.
This Shipping Policy outlines how and when your orders are processed and delivered.
Delivery Coverage & Timing
We currently deliver across Kuwait.
Orders are processed and shipped the day after your order is placed (excluding Fridays and public holidays).
Delivery times may vary slightly depending on your area, traffic, or courier availability, but most orders arrive within 1–2 business days after dispatch.
Shipping Fees
Shipping fees are calculated dynamically based on your delivery area at checkout.
✅ Free Delivery on all orders above 30 KWD.
💰 Orders below 30 KWD will include a delivery fee based on your location.
Order Confirmation & Tracking
Once your order is confirmed, you’ll receive an email or SMS with your order details.
When your package is dispatched, you’ll be notified with tracking or delivery confirmation from our logistics team.
Delivery Issues
If your order is delayed, damaged, or missing, please contact our support team immediately at info@caro.group or call +965 6623 4888.
We’ll coordinate with our delivery partners to resolve the issue as quickly as possible.
Address Accuracy
Please ensure that your delivery address, contact number, and area details are correct at checkout.
We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Vodavoda Arabia
Operated by © Caro Group
Sharq, Ahmad Al Jaber St. – City Tower, 3rd Floor
Kuwait City, Kuwait
📞 +965 6623 4888
📧 info@caro.group